Legal documents
Complaints procedure
If you make a complaint, we handle it under this procedure and applicable law.
01
How to file
Complaints may be submitted in writing to info@crumbly.cz or by phone to +420 773 568 257. Please quote the order number and describe the issue.
02
What happens next
We will handle the complaint without undue delay and inform you of the outcome. Any remedy will be provided as a discount, a replacement, or a refund.
03
If we cannot resolve a complaint, you may contact the operator and, where defined by law, the relevant trade-licensing authority or an out-of-court dispute-resolution body.
If we cannot resolve the complaint, you may contact the relevant trade-licensing authority or an out-of-court dispute-resolution body to the extent provided by law.
Contact
Olena Chyzhyk
- IČO
- 24035181
- Legal form
- Sole trader under the Czech Trade Licensing Act
Pařížská 2161, 272 01 Kladno, Czech Republic
info@crumbly.cz+420 773 568 257
The operator is a sole trader registered in the trade (živnostenský) register.
Czech version governs