Legal documents
Complaints procedure
If you make a complaint, we handle it under this procedure and applicable law.
01
How to file
Complaints may be submitted in writing to info@crumbly.cz or by phone to +420 773 568 257. Please quote the order number and describe the issue.
02
What happens next
We will handle the complaint without undue delay and inform you of the outcome. Any remedy will be provided as a discount, a replacement, or a refund.
03
If we cannot resolve a complaint, you may contact the operator and, where defined by law, the relevant trade-licensing authority or an out-of-court dispute-resolution body.
If we cannot resolve the complaint, you may contact the relevant trade-licensing authority or an out-of-court dispute-resolution body to the extent provided by law.
Contact
Crumbly s.r.o.
Not registered for VAT
- IČO
- 30131634
- Legal form
- Limited liability company
Kamenická 303/39, Bubeneč (Praha 7), 170 00 Praha, Czech Republic
Czech version governs